I need my reciept of payment

[marilynm19325613]

Where do I find my receipt of payment?

[Sara_Forsberg · Accepted solution]

Hi marilynm19325613,

Please see this document for information about accessing your Adobe receipts: Print a payment receipt or invoice | Creative Cloud

Best,

Sara

[ASINGULARITY]

This instruction does NOT give me/us a receipt. A receipt!

Adobe, this should not be difficult. Some of us require a receipt for reimbursement.

Please. Thank you.

[Meenakshi Negi]

Hi ASINGULARITY,

Thank you for reaching out.

For the receipt, I would suggest you contact our billing team. They will be able to share the required information.

You may contact them via the number provided on the following help page for your region: https://helpx.adobe.com/contact/phone.html. 

I am afraid we were not of much help here as we do not have access to the billing information.

Hope the information helps.

Thanks,

Meenakshi

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

[Jim Barfly]

Hi, looking for a RECEIPT or invoice showing PAID with payment info. This only gives the invoice. I need for reimbursement.

[default5oujguuxqr7t]

I agree with Jim. It's crazy that a receipt isn't emailed or accessable on the website. Adobe sure sends enough emails every day to remind you that your payment is due, but not a single receipt once it's paid. I like the formal invoice option on the website, but it only shows the amount that was due, and the due date. It does not reflect a payment or even a $0 balance anywhere. A section to show formal receipts would help me get reimbursed for the expense since my expense report is due prior to month end, and the credit card used to pay will not have a statement until the following month.  Do better, Adobe.

[hugh_7854]

I'm hoping Adobe's billing department will consider emailing a receipt upon a customer's purchase of an Adobe product/subscription. The secure website provides copies of the invoice, but it doesn't provide receipts. I had to call the Adobe helpline, dismiss a series of pre-recorded messages (all of which didn't address my question about accessing a receipt), and find my way to a live representative. He was helpful but confirmed that Adobe doesn't automatically send receipts. He told me he would need to work with his supervisor to address my request. He assured me that he would email me the receipt in an hour. This process took a lot of valuable time, which shouldn't be the case. Customers are paying relatively a lot of money for subscriptions. As such, Adobe should quickly and without issue provide the customer with a receipt confirming full payment. I don't know of any reputable companies providing subscription services that don't issue receipts to their customers.

[ASINGULARITY]

I would like a receipt too. I've asked and had similar discussions..., but
no receipt.
Alan Anderson
CT