I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription. Help?

[divabuyer]

I paid for PDF to Word subscription through iTunes but when I try to convert from my computer directly from Adobe, it says I need a subscription.  Help?

[Sara_Forsberg]

Hi divabuyer,

It sounds like you're trying to convert to Word from within Reader, is that so? Are you signed in to Reader? If so, you'll see your name in the upper-right corner of the Reader application window.

If that doesn't work, please try llogging in to https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

Let us know how it goes.

Best,

Sara