I paid for the ability to convert PDF, but it's not allowing me to do so.

[ddierickx]

I paid for the ability to convert PDF, but it's not allowing me to do so.

[pranavj · Accepted solution]

Hi Dean,

I checked your account status with your email address xxxxxxckx@xxxxx.com however, i have found that you have not finished your order.

Your order was not complete and hence you are not able to use this service. I would request you kindly contact our helpdesk http://helpx.adobe.com/contact.html

Regards,

~Pranav