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I paid for the annual package a little more than a month ago but now when I go into Adobe Reader and click "convert" it take me back to the page where I must buy the product. I have already paid for it.

New Here ,
Aug 07, 2018 Aug 07, 2018

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I paid for the annual package a little more than a month ago but now when I go into Adobe Reader and click "convert" it take me back to the page where I must buy the product. I have already paid for it.

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Adobe Employee , Aug 07, 2018 Aug 07, 2018

Hi Mariuso,

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an onlin

...

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Adobe Employee ,
Aug 07, 2018 Aug 07, 2018

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Hi Mariuso,

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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