I paid my money, when I try to convert a doc I get sent to the subscribe section.

[jamesp86872661]

I had access some time ago.

Went to convert an email file and had to subscribe.

When I go to convert I get sent to subscribe page.

Have had to change password twice.

But still does not work.

Has Adobe become another of those American companies that take money but don't deliver??

seems to be the new business modle

Jamesinclunes@gmail.com

[AkanchhaS · Accepted solution]

Hi Jamesp,

Sorry to hear about your experience.

How excatly you are trying to convert a document? Is it through web browser or through the desktop application?

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you "Sign In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha