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I purchased Acrobat to convert files and have tried to go through the conversion process three times and receive an error after several minutes of exporting a file for conversion?

New Here ,
Mar 14, 2015 Mar 14, 2015

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I purchased Acrobat to convert files and have tried to go through the conversion process three times and receive an error after several minutes of exporting a file for conversion?

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Adobe Employee ,
Mar 14, 2015 Mar 14, 2015

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Hi pauls9281948,

What exact error are you facing while Converting the file?
Assuming you are using Acrobat.com Online service to Convert your files...I would recommend you to try accessing the service using a different browser after clearing its History (Including cache and cookies.)

Regards,

Rahul

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New Here ,
May 26, 2021 May 26, 2021

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Hello Rahul,

 I too have a problem converting from PDF to Word etc.  I just signed up for Acrobat Premium on my iPhone 12. I have opened 5-6 PDF fioes and tried to Export to Word (doc and docx). After pressing on Export PDF and then Word, Export, I get a blue box at the bottom of the screen that says "Exporting PDF. We'll let you know when it's ready".  After a few seconds, there is a red error box that say ":warning:Cannot convert your file". It happens with all my PDF files. I would like to subscribe to Premium but need to use this feature. If no resolution will have to cancel subscription. Am using cellular data for exporting.

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Community Expert ,
May 30, 2021 May 30, 2021

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Try doing it with a file from another source. Maybe the files you're using are protected, or digitally signed, or something like that, which prevents them from being exported. The error message should certainly contain more information than that, though...

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New Here ,
May 30, 2021 May 30, 2021

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Thx for suggestion. Tried 5 pdfs from different sources and all failed. Cancelled Acrobat subscription and found good alternative app.

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