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I purchased Adobe PDF Pack and cant use it...

New Here ,
May 18, 2015 May 18, 2015

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I purchased Adobe PDF pack in January and  I cannot use it.  I am trying to licence it and it is asking for my serial number.  I am looking at the invoice but don't see a serial number

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correct answers 1 Correct answer

May 19, 2015 May 19, 2015

Hi Vivian,

There is no serial number for PDF Pack, and it will never ask you for one.

It sounds as if, you have paid for PDF Pack and downloaded Acrobat Pro. Two different things, completely.

PDF Pack has nothing to do with editing PDFs (except by converting to Word).

In order to use Adobe PDF pack you need to login at https://cloud.acrobat.com/ using your Adobe ID & password.

Please refer to this KB doc. for help Using Adobe PDF Pack.

Let me know if you have any further query or need any assistance

...

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May 19, 2015 May 19, 2015

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Hi Vivian,

There is no serial number for PDF Pack, and it will never ask you for one.

It sounds as if, you have paid for PDF Pack and downloaded Acrobat Pro. Two different things, completely.

PDF Pack has nothing to do with editing PDFs (except by converting to Word).

In order to use Adobe PDF pack you need to login at https://cloud.acrobat.com/ using your Adobe ID & password.

Please refer to this KB doc. for help Using Adobe PDF Pack.

Let me know if you have any further query or need any assistance.

Regards,

Aadesh

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New Here ,
Aug 06, 2022 Aug 06, 2022

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This is to much trouoble 

just cancel my order ..... I am not pleased with your product

 

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Adobe Employee ,
Aug 14, 2022 Aug 14, 2022

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Hi Fred,

 

Sorry for the delay in response.

 

If you have not already canceled the subscription, please use the steps suggested in the following help document: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html.

 

We do not have access to make changes to the account. If you need help, please contact the support team as mentioned in the document.

 

Thanks,

Meenakshi

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