I purchased Adobe PDF Pack and cant use it...

[viv_reynecke_photography]

I purchased Adobe PDF pack in January and  I cannot use it.  I am trying to licence it and it is asking for my serial number.  I am looking at the invoice but don't see a serial number

[AadeshSingh · Accepted solution]

Hi Vivian,

There is no serial number for PDF Pack, and it will never ask you for one.

It sounds as if, you have paid for PDF Pack and downloaded Acrobat Pro. Two different things, completely.

PDF Pack has nothing to do with editing PDFs (except by converting to Word).

In order to use Adobe PDF pack you need to login at https://cloud.acrobat.com/ using your Adobe ID & password.

Please refer to this KB doc. for help Using Adobe PDF Pack.

Let me know if you have any further query or need any assistance.

Regards,

Aadesh

[Fred255489493gep]

This is to much trouoble 

just cancel my order ..... I am not pleased with your product

[Meenakshi Negi]

Hi Fred,

Sorry for the delay in response.

If you have not already canceled the subscription, please use the steps suggested in the following help document: https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html.

We do not have access to make changes to the account. If you need help, please contact the support team as mentioned in the document.

Thanks,

Meenakshi

[cabot28777084skx4]

I purchased Adobe Pro yesterday and can't use it.

Maybe it did not download properly.