I purchased Export PDF and then PDF Pack from iTune. How do I cancel one and activate the other?

[earlj27226478]

I have two concerns. First i purchased Adobe PDF back on Sept 8 but never used the service. I tried to create a PDF and export one only to see a subscribe now page. Without realizing that i had already paid for the service previously, i went ahead and paid for it again today using iTunes. So, after payment was confirmed I tried to create and export again, only to have the subscribe now page appear again. My question is what is the problem with me paying and not getting what i paid for? Second, cu you please go ahead and reimburse me the $9.99 i paid for the service since i already have it? I await you response.

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[AkanchhaS · Accepted solution]

Hey Earlj,

Sorry for the confusion.

We see that you have subscribed for the Adobe Export PDF FAQ | Adobe Export PDF, Document Cloud  service which was initially purchased through Apple/iTune. You might have required a Sign Out and Sign In back on https://cloud.acrobat.com/exportpdf  to start using your subscription.

However, as the page has directed to you to the "Buy Now" screen so now you made a purchase of a different subscription "Adobe PDF Pack"  FAQ | Adobe PDF Pack   from save source Apple/iTune.

As both the subscriptions are quite similar, but "Adobe PDF Pack"  How to Use Adobe PDF Pack  allows you to use few more features. In that case you can cancel any one of the service from the same source (Apple/iTune)  through which you purchased it. Because the payment of the purchase was made to Apple/iTune so cancellation can not be done through Adobe.

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services 

To activate the other subscription (Export PDF) you can follow the steps mentioned below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

     Sign Out & Sign In once if you have already signed in.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha