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also customer support is terrible. not user friendly.
Sorry to hear your experience with the customer support and the inconvenience caused to you.
As per the explanation given above, "now it wants to convert all my pdf files" so could you please elaborate it a bit more what exactly happening with the pdf files that you have?
Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
Let us know the update on this.