I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

[hpmg]

I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

[pwillener]

[topic moved to Acrobat.com Services forum]

[Rave]

Hi hpmg,

It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?

It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.

Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf  and check if that works for you.

Regards,

Rave