I signed up to convert PDF files to Word but the Word conversion is not usable if this is the best you can do I need my money back.

Report · Aug 12, 2014

Report · Aug 12, 2014

Hi woodword,

Is there a specific problem that I can help you with? Or would you like me to go ahead and cancel your subscription?

Please let me know how I can best help.

Regards,

Sara

Report · Aug 12, 2014

I am having same exact problem. I signed up 15 minutes ago and my attempt to convert a pdf file to .docx, or .doc, or ..rtf -- all failed. If I can't make it work then I need my money back. I would rather get my files converted and go happily on my way. What is wrong? why are both woodword and I having this trouble?

Report · Aug 12, 2014

Hi parnelli1962,

I checked into your account, and see that the order is still processing. It can take several hours for an order to process fully. Would you like to try again to access the service in a few hours, or would you like to go ahead and cancel your subscription? Please let me know how you'd like to proceed.

Best,

Sara

Report · Aug 12, 2014

I did not want to cancel the service if it will work reliably.

I got one .pdf file to download, the other one (the one I really wanted

to convert) would not.

Does it depend what generation or version of Adobe was used to create

the pdf file? I'm sure I created some by printing to pdf, others by

saving to pdf in Word.

If I sent you the two files could you try it and see why one converts

and the other does not?

Please advise on above, thanks,

John Treat

Attorney at Law

Report · Aug 25, 2014

Sara --

Yes, I would like to cancel the subscription and credit the amount back

to my credit card. Thanks much,

-- John R. Treat

Report · Aug 26, 2014

Hi John,

I canceled your account and processed a full refund. For your reference, the return order number is AD013529375.

Best,

Sara

Report · Aug 26, 2014

Sara -

I am impressed that you did that so promptly and appreciate your help.

It enhances my confidence in your company. Thank you!

-- John Treat

Report · Aug 26, 2014

Thank you, John!

Enjoy your day.

Best,

Sara