I subscribe to Adobe Export PDF but can not use it, as its asking to subscribe.

[macuserontheloose]

I subscribe to Adobe Export PDF. I haven't needed to use it in quite a while. When I try to convert a document such as a PDF to a work document so that I can make changes I am not given the option in the tool bar to do this. Just tried to change an Excel spreadsheet to PDF but again no option is presented.  It used to work. In reading the support pages it says there is nothing to download. So I am stuck.

[AkanchhaS · Accepted solution]

Hi Macuserontheloose,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha