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I subscribed to Adobe PDF Pack but can't figure out how to open it to use. Every time I try to select it, I'm taken to another page to purchase Adobe products.

New Here ,
Jul 16, 2018 Jul 16, 2018

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I subscribed to Adobe PDF Pack but can't figure out how to open it to use.  Every time I try to select it, I'm taken to another page to purchase Adobe products.  How do I get access to what I subscribed to?

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Adobe Employee , Jul 17, 2018 Jul 17, 2018

Hi All,

We apologize for the delay in response to your query.

Who all are experiencing this problem, please follow the steps mentioned below-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to us

...

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New Here ,
Jul 16, 2018 Jul 16, 2018

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Adobe is terrible in this aspect.  I have the same problem, good luck finding a way to solve your problem.

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New Here ,
Jul 16, 2018 Jul 16, 2018

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I have discovered that the PDF Pack does NOT allow you to edit PDFs.  I upgraded to Acrobat Pro DC and am now downloading and installing that package.  Hopefully, I will then be able to use the subscription as desired.  Sadly, Adobe does need to do a better job with its instructions and description of what each level will and will not do. 

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New Here ,
Jul 17, 2018 Jul 17, 2018

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I have the PDF Pack as well, are you saying it serves no purpose other than simply reading a PDF

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New Here ,
Jul 17, 2018 Jul 17, 2018

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I am trying to sign a PDF document and having a hard time, it keeps taking me to a page and saying I need to upgrade, but I paid the 60.00 annual fee in April for the PDF Pack, and the PDF pack states that you can sign in PDFs.

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Adobe Employee ,
Jul 17, 2018 Jul 17, 2018

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Hi All,

We apologize for the delay in response to your query.

Who all are experiencing this problem, please follow the steps mentioned below-

1-PDF Pack is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the PDF Pack service, you may refer to-  How to Use Adobe PDF Pack

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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Adobe Employee ,
Jul 24, 2018 Jul 24, 2018

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Hi All,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browseryou are working on?

This would help us to rectify the issue and get the route cause of the problem.

And if you have managed to find the resolution for the problem, then you may please help us with your finding?

Thanks,

Akanchha

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