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I subscribed to export pdf but when I choose to export it prompts me to buy what to do?

maslanian
New Here ,
Jan 10, 2015 Jan 10, 2015

I subscribed to export pdf for one year.  When I chose to export pdf it prompted me to buy it.  I already bought it. It should go right into the process so I could change the pdf to word.  What happened and what should I do to fix this?

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