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I tried to combine 7 Word documents thinking it would convert to PDF and combine but it just ran for six hours and did nothing

New Here ,
Apr 09, 2018 Apr 09, 2018

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I tried to combine 7 Word documents thinking it would convert to PDF and combine but it just ran for six hours and did nothing

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2018 Apr 13, 2018

Hi All,

We are not able to reproduce the issue at our end. We will highly appreciate if you help us with the following pieces of information so that we can try to reproduce this issue:

...

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Adobe Employee ,
Apr 13, 2018 Apr 13, 2018

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Hi All,

We are not able to reproduce the issue at our end. We will highly appreciate if you help us with the following pieces of information so that we can try to reproduce this issue:

  • Which browser are you using while getting the error message? And, what is the version of the browser?
  • If freeware Adobe Reader is installed, what is the dot version of Reader installed? To identify, refer to https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  • Which security software is installed?
  • Is it a Mac or Windows machine and what is the version of operating system installed?

Will wait for your response.

Regards,

Anand Sri.

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New Here ,
Apr 14, 2018 Apr 14, 2018

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Seems to be working correctly now thank you

Mit Freundlichen Grüßen

Michael

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Adobe Employee ,
Apr 16, 2018 Apr 16, 2018

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Hello Michael,

Great ! Good to hear that the issue got fixed and you are back on track. Would you mind sharing the steps/workaround you took to fix the issue at your end?

Thanks and Regards,

Anand Sri.

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