I tried to convert a PDF document into Word and then I was offered one by Adobe package that cost $ 28.00 so I took all the information filled in, ran my credit card data, picked up by the service, on my bill came discounted value, but so far I can not us

[nilsonj21213415]

I tried to convert a PDF document into Word and then I was offered one by Adobe package that cost $ 28.00 so I took all the information filled in, ran my credit card data, picked up by the service, on my bill came discounted value, but so far I can not use the product. How can I resolve this problem?

[AadeshSingh]

Hi Nilson,

You can Sign In using your Adobe ID into latest Adobe Acrobat Reader DC Adobe Acrobat Reader DC Install for all versions or you can also login to https://cloud.acrobat.com‌ to use the online Adobe Acrobat Services.

Let me know if you still experience any issue.

Regards,

Aadesh

[pwillener]

What exactly means "cannot use the product"?

[topic moved to Document Cloud PDF Services forum]

[Sara_Forsberg]

Hi nilsonj,

I've checked your account using the Adobe ID/email address that you use here in the forums, and I don't find any subscriptions tied to the that Adobe ID.

Please make sure that you're signing in using the same Adobe ID that you used to purchase the subscription.

Best,

Sara