I tried to convert my pdf file into excel but an error message came up "an error occured while trying to access the services". Is it because I have to wait 24 hours after puchase of export pdf?

[Guest]

I tried to convert my pdf file into excel but an error message came up "an error occured while trying to access the services". Is it because I have to wait 24 hours after puchase of export pdf?

[Anubha Goel]

Hi Itzel,

Could you please try converting any other PDF file to Excel and check.

You might sign out, clear the browser cache and then again reload at https://cloud.acrobat.com/.

If the problem still persists, then you might try using a different browser.

Let me know.

Regards,

Anubha