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I try to convert and it sends me to a subscription page but I already subscribe

New Here ,
Jan 18, 2018 Jan 18, 2018

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I am already a subscriber to adobe pdf converter - when I try to convert it sends me to a subscriber page - after trying it several times, I tried to subscribe and it tells me I already subscribe - it is the endless loop - help????

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correct answers 1 Correct answer

Adobe Employee , Jan 18, 2018 Jan 18, 2018

Hellostevek45974980

We apologize for the inconvenience caused, as per the description above, you are getting a purchase page when trying to use the Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExprotPDF service on your current Adobe ID, please try to convert the PDF using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you ar

...

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Hellostevek45974980

We apologize for the inconvenience caused, as per the description above, you are getting a purchase page when trying to use the Adobe ExportPDF service, Is that correct?

The record shows that you are subscribed to Adobe ExprotPDF service on your current Adobe ID, please try to convert the PDF using the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader DC and getting the error message, please sign out and sign back in with your current Adobe ID and password in Adobe Reader DC and check for any pending updates from Help>Check for updates.

You may also refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

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New Here ,
Jan 18, 2018 Jan 18, 2018

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Yes - that worked - thank you. Steve King,

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Great! Good to hear that issue got fixed. Give us a shout if you need any assistance in future regarding Adobe Reader/Acrobat/Document Cloud Services.

Regards,

Anand Sri.

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New Here ,
Jan 18, 2018 Jan 18, 2018

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will do Steve King

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