I unsubscribed before the 7 day trial

[sinovuyo]

Is it possible if I can get proof that I did make the cancellation, as I do not understand why money was deducted in my acount.

[Meenakshi Negi]

Hi sinovuyo,

Thank you for reaching out.

We have checked that your subscription has been canceled. You will get a refund if the cancelation is done within 14 days. For more information, refer to the information under cancellation fee & refunds in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

Hope the information helps.

Thanks,

Meenakshi

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