I update my products but still I cannot convert word to pdf. Why?

[lurpublicaciones]

I update my products but still I cannot convert word to pdf. Why?

[Guest]

Hi lurpublicaciones,

Please let me know the exact workflow you are following.

Are you trying to convert from within Reader or from Browser?

If from Reader then make sure you are signed in within Reader, Also try updating Reader to the latest v11.0.09 and check.

If from Browser, please let me know which Browser you are using and its version.

Have you checked with a different browser if possible?

Regards,

Florence