I've bought Adobe PDF Export but how do I convert a pdf to word?

[robh4413992]

Hi,

I have just bought the Adobe Export PDF package for £19.99 but I can't actually find where to login to the software to convert a PDF to word?

Any help appreciated.

Thanks

Rob

[AadeshSingh · Accepted solution]

Hi Rob,

Please login at https://cloud.acrobat.com/exportpdf to use Export PDF feature.

You can also download latest free Adobe Acrobat Reader DC using this link Adobe Acrobat Reader DC Install for all versions & sign in using the same login details to use Export PDF feature.

Let me know if you experience any issue, we will be happy to help you.

Regards,

Aadesh

[robh4413992]

Hi Aadesh,

I have just tried that and the only option I get is to Subscribe now. However in the top right hand corner I am logged in and I have paid to subscribe and verified the link form the e-mail I've received.

Thanks

Rob

[AadeshSingh]

Hey Rob,

Please log-out from where it say logged-in & sign in again.

Let me know if the issue persist.

Regards,

Aadesh

[robh4413992]

Hi Aadesh,

I have tried that but I still have the same problem.

Thanks

Rob

[AadeshSingh]

Hey Rob,

I have checked my back-end support team & it seems that the order has not been completely processed yet, it might take some time to process the order (max. 24 hours).

I will recommend you to wait for some time and then try again to sign in.

Regards,

Aadesh

[robh4413992]

Hi Aadesh,

Unfortunately this is still not working?

Rob

[AadeshSingh]

Hey Rob,

I have checked with my back-end support team and found that you have place multiple orders, however none of them are complete. Hence you needs to place the order again.

Regards,

Aadesh

[robh4413992]

So will the other orders be refunded if they have been charged?

[AadeshSingh]

Hey Rob,

You can get this cleared from them before placing the order.

Regards,

Aadesh

[robh4413992]

Sorry to keep asking, but how do I do that?

[AadeshSingh]

Hi Rob,

I have got it checked & found there was no deduction made for the previous orders as it was not processed completely, so you can go ahead and place a new order. In case if there has been any deduction please show us the document so that we can initiate a refund from our end.

Regards,

Aadesh