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I 've got an annual subscription for Adobe export PDF, but it asks me the software key.

New Here ,
Sep 21, 2018 Sep 21, 2018

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Hello , I 've got an annual subscription for Adobe export PDF, but I cannot use it, it asks me the software key That I don't have , thanks to help me

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correct answers 1 Correct answer

Adobe Employee , Sep 21, 2018 Sep 21, 2018

Hey Yvesd,

We see that you are a subscriber of Export PDF service.

Please share the screenshot of the entire page (including url in address bar) when your Export PDF service takes you to the “Buy Now” page. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Please try with Adobe Reader DC as well as online via- https://cloud.acrobat.com/exportpdf

In mean while please try the steps below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

...

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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Hey Yvesd,

We see that you are a subscriber of Export PDF service.

Please share the screenshot of the entire page (including url in address bar) when your Export PDF service takes you to the “Buy Now” page. https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Please try with Adobe Reader DC as well as online via- https://cloud.acrobat.com/exportpdf

In mean while please try the steps below-

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

Sign Out & Sign In once if you have already signed in.

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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LEGEND ,
Sep 24, 2018 Sep 24, 2018

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My guess is you paid for Export PDF but downloaded Acrobat. Just don't.

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