I want to cancel my Adobe PDF Pack, annual subscripition

[circulo_lujo]

How do I find how to cancel my Adobe PDF Pack, annual subscription?

[Rajashree Bhattacharya]

The Adobe PDF Pack, Annual purchased in the month of June 2014 has been cancelled & refunded partially with an amount of 74.99$.

It is documented in case # 213204328.

Regards

Rajshree

[katherinec2000]

I'd  like to cancel my adobe pdf pack sub. How do i go about this?

[RahulTyagi_]

Hi katherinec2000

Please refer the following link to cancel your subscription : https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

Regards,

Rahul

[katherinec2000]

Hi Rahul

I followed the link and it lead me back to this forum after i clicked " contact us "

[RahulTyagi_]

Hi katherinec2000

Please Visit this link - Contact Customer Care‌ and after selecting the first two options, click on the big blue button that says 'Still need help? Contact Us'.

Regards,
Rahul

[Sara_Forsberg]

Hi katharinec,

Please try this direct link to find both phone and chat options: Contact Customer Care. Make sure that you're signed in with your Adobe ID:

Let us know if you're still having trouble getting through and we'll help!

Best,

Sara

[katherinec2000]

Hi Sara

I've gone on the live chat 3 times to cancel and my chat keeps getting closed off.

Katherine  Chang 

Sent from my Samsung device

[Sara_Forsberg]

Hi Katharine,

Well that certainly isn't the customer experience that we want for you. What are you trying to cancel? I'll see what I can do to help. If you are canceling an Acrobat subscription, you'll need to speak with Customer Care, but I can help facilitate that. If you're trying to cancel a subscription, I can help with that.

Best,

Sara

[katherinec2000]

Hi Sara 

It is the adobe pdf pack subs. I'm not even sure what it is.  I just had a charge posted to my credit card and i don't recall ever subscribing to it.  

Thank you Katherine 

Sent from my Samsung device

[Sara_Forsberg]

Hi Katharine,

I'll go ahead and cancel that for you. It is actually the auto-renewal fee for the subscription, which was purchased on July 28, 2015.

Best,

Sara

[katherinec2000]

Hi Sara 

Thank you very much for all your help! I know i had purchased that last year but didn't realize it was an auto-renewal. Will there be a reimbursement anything? 

Thank you again.

Regards.

Katherine Chang 

Sent from my Samsung device

[Sara_Forsberg]

Hi Katharine,

I did process a refund since you tried to cancel within a day or so of the auto-renewal. Please watch for a private message from me, so you can follow up with me if need be.

Best,
Sara

[katherinec2000]

Thank you so much for all your help Sara!

Sent from my Samsung device

[Sara_Forsberg]

It's been my pleasure!

Enjoy the rest of your day.

Sara

[Stephanie34049871ob8k]

I never subscribed to Adobe PDF Pack annual subscription and have been charged monthly since September 2023.  Please cancel this subscription and refund the charges since the September billing, thank you.

[MeenakshiNegi]

Hi Stephanie34049871ob8k,

Thank you for reaching out.

We have checked your account. The Acrobat PDF pack subscription shows as canceled. However, the Acrobat Pro subscription shows as active. The charges might be for the Acrobat Pro. I suggest contacting our billing team to see if the charges are for an Acrobat PDF pack. 

Thanks,

Meenakshi

[Stephanie34049871ob8k]

Hi Meenakshi, thank you for looking into this.  I am being charged $20.99 since Sept for Acrobat PDF pack.  If PDF has been cancelled,  why am I being charged for Sept, Oct and Nov to date.  How do I get hold of billing if you are unable to assist me.  Thank you.

[MeenakshiNegi]

Hi Stephanie34049871ob8k,

Sorry about the delay in response.

We checked the amount mentioned for the Acrobat subscription. If you are not using the application, you may cancel it using the steps suggested in the following help document: https://helpx.adobe.com/manage-account/using/cancel-subscription.html. 

For a refund, please contact our billing team, as they will be able to help you with billing-related issues. 

We have shared a private message. Please check your inbox. 

Thanks,

Meenakshi