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I want to cancel my annual subscription (paid monthly).

Explorer ,
Aug 12, 2019 Aug 12, 2019

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Hello everyone,

I would like to cancel my subscription since I cannot afford it anymore. I was paying 30,49 Euro per month (5 months) and will be charged a cancellation fee of 152,45 Euro. I've just paid 30,49 Euro for the 5th month today, just to let you know.

When I read more about it, it says this..

If you cancel within 14 days of your order, you receive a full refund.

If you cancel after 14 days, your service will continue until the end of that month’s billing period, and you will be charged an early termination fee of 50% of your remaining contract obligation. For example, if you have 5 months of your contract left when you cancel and you pay $20/month, you have to pay 50% of the $100 remaining balance = $50 early termination fee.

So wait, if I end up cancelling it.. I'll receive 50% of the refund and the other half will be for the fee?

I don't really get it..

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correct answers 1 Correct answer

Community Expert , Aug 12, 2019 Aug 12, 2019

To get a definitive answer I suggest you Contact Customer Care ...

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Community Expert ,
Aug 12, 2019 Aug 12, 2019

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You've paid for 5 months already. You have 7 months left in your contract. As I understand it, if you cancel you'll pay half the total amount you would have to pay for those 7 months, which is (7*30.49)/2 = 106.715 Euro.

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Community Expert ,
Aug 12, 2019 Aug 12, 2019

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To get a definitive answer I suggest you Contact Customer Care ...

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New Here ,
Jan 21, 2022 Jan 21, 2022

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why am i charged 16.22 every eight days instead of monthly

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi Betty,

 

Sorry for the delay in response.

 

We have checked your account and see that you have two Acrobat Pro DC subscriptions under the same Adobe ID.

Please get in touch with the billing team to get this checked. You may contact the billing team via the number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

 

Let us know how it goes.

 

Thanks,

Meenakshi 

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