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I want to cancel my monthly subscription for Adobe PDF Pack

New Here ,
Oct 06, 2018 Oct 06, 2018

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I want to cancel my monthly subscription for Adobe PDF Pack, but I do not find any cancel button in my account.

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correct answers 1 Correct answer

Community Expert , Oct 07, 2018 Oct 07, 2018

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Community Expert ,
Oct 07, 2018 Oct 07, 2018

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Adobe Employee ,
Oct 17, 2018 Oct 17, 2018

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Hi Qimingq, 

Through the link shared above, you can refer to the Adobe Contact Support page. And if there is any trouble reaching out to the customer support. Then you may follow the steps suggested below -

Refer to the link  Contact Customer Care

1- Select Account issues

2-

3- Select the Payments option and then click on "Show me my contact options".

Let us know if you require any further assistance.

Regards,

Akanchha

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New Here ,
Oct 28, 2018 Oct 28, 2018

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Hello,

I accidentally forgot to cancel my subscription to Adobe  Acrobat before the test version ran out, now I have to pay half the yearly amount of money. Is there any way around this? I did not intend to keep the subscriptiom and have not used the software since the paid subscription started.

Kind regards,

Paula

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Adobe Employee ,
Jan 03, 2019 Jan 03, 2019

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Hey Paula,

We are sorry for the delay in reply.

In such scenario we suggest to contact our customer care billing team. The team will go ahead and look into this further- Contact Customer Care

-Akanchha

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