I want to cancel my subscription. The directions take me in a loop.

[Mswonderful1]

I want to cancel my subscription

[Guest]

Hi mswonderful1

Is there a particular issue that we can help you with?

Regards,

Florence

[Mswonderful1]

My account was suppposed to be canceled and told it was cancelled but still noticing charges.  Please reverse the charges and cancel the account like I asked

[mytaxsite]

Mswonderful1 wrote:

My account was suppposed to be canceled and told it was cancelled but still noticing charges.  Please reverse the charges and cancel the account like I asked

I suggest to to this link:

<Contact Customer Care>

Select Creative Cloud (this is the first item on the page)

Select Membership, Account Payment as shown in this picture:

Then select Cancel your Membership as shown in this picture:

Follow the onscreen instructions.

Good luck.

[Sara_Forsberg]

Hi Mswonderful1,

I checked your account; it looks as though the subscription was canceled on Oct 23. I've processed the refund for you. You should see it in your account in 5-7 business days.

Best,

Sara