i want to cancel

[stacyb4829527]

please help me cancel my subscription. I used it for a month last year....I don't need it now.

[Sara_Forsberg]

Hi stacyb,

I've found your ExportPDF subscription that you started January 16 2014, and canceled it for you.

Please let us know if there's anything else we can do for you.

Best,

Sara

[stacyb4829527]

Did you bill me for this? I started this a year ago? I guess I didn't know

that you would keep charging me?

Thank you,

Stacy

On Wed, Jan 21, 2015 at 2:18 PM, Sara.Forsberg <forums_noreply@adobe.com>

[Sara_Forsberg]

Hi Stacy,

The ExportPDF subscription is set to auto renew after twelve months unless you turn off auto renewal. Since you subscribed on the 16th, you would have been charged on Jan 16 this year.

Best,

Sara

[stacyb4829527]

How much is it? How do I get a refund for this year? Despite it with my credit card and report it to the better business bureau?

Sent from my iPhone

[Sara_Forsberg]

Stacy,

The fee for the year is $25.55 including tax. You should be refunded a portion of that. You may want to Contact Customer Care to find out what your options are.

Best,

Sara