I want to change a file that I paid for. Why will it not work?

[Guest]

Hi

I paid for a subscription to change PDF files to word documents.

I cannot change it because I am getting a message saying my subscription has expired, yet I just paid for it.

I would like you to fix it please

[Rave]

Hi PheeFab,

I checked your account and found that the subscription for Export PDF is active.

Please try from a different browser and check.

Makse sure you are logging on to : https://www.acrobat.com/exportpdf/en_GB/convert-pdf-to-word.html