I want to convert a PDF to word but it asks me to sign in then wont let me.Why.

[raymondd21596240]

I want to convert a PDF to Word. When I click on the convert button it ask me to sign in. Then it wont let me enter anything in the boxes on the sign in form.  I can enter into Membership services with My e.mail and Password.

any ideas

[H_Spector · Accepted solution]

Hi raymondd21596240,

If you are using Adobe Reader DC or XI version please sign in first from right upper corner "Sign in".

If you are using Reader XI then please wait for a while then double click the email address field,  then start typing your email address in the field.

If this does not work then please use our web ui at https://cloud.acrobat.com to export your PDF file to Word.

Please let me know if still does not work.

Thank you.

Hisami