I want to create a PDF file but it won’t allow me I am signed in & it tells me I am subscribed Could you please help me Many thanks Barbara Fitzmaurice

Report · Feb 20, 2015

I want to create a PDF file but it won’t allow me

I am signed in & it tells me I am subscribed

Could you please help me

Many thanks

Barbara Fitzmaurice

Report · Feb 21, 2015

Hi Barbara Fitzmaurice,

Please be rest assured, i will definitely try my best to help you with your problem, Please let me know What is the exact error you are facing while creating PDF??

Regards,

Rahul Tyagi

Report · Feb 21, 2015

! have signed into create abode file to convert from a doc to pdf.

It won't allow me I need to subscribe,

but when I want to update my subscriptions

it won't allow me

Can you tell me the status of my Abode Account please

Report · Feb 21, 2015

Hello Barbara

in addition to Rahul Tyagi 's hint:

What concerns your "Can you tell me the status of my Abode Account please", you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account: https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number.

If not successful use - as said above - http://helpx.adobe.com/x-productkb/global/find-serial-number.html >>> I lost my serial number >> see comment

The last time Adobe suggests so too this https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-activation

If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

Hans-Günter