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I was asked to resign in to my adobe acrobat reader, since I have done so all the documents in my document cloud have disappeared

New Here ,
Mar 19, 2019 Mar 19, 2019

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can anyone advise how I can get back my documents in document cloud. I was abroad and on my return asked to resign in as a result all the documents are not there.

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Community Expert ,
Mar 19, 2019 Mar 19, 2019

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Are you sure you signed in under the same account?

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Adobe Employee ,
Mar 20, 2019 Mar 20, 2019

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Hi yvonnep99841279

As asked by "try67" above, make sure that you have signed in with correct email address under which you have saved your document to the Document Cloud storage.

Secondary, login on web through Adobe Document Cloud and look under "Files" your Document Cloud files on web storage. Can you find them?

Thanks,

Akanchha

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New Here ,
Mar 20, 2019 Mar 20, 2019

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Yes I have done all of the above still no joy

On Wed, Mar 20, 2019 at 11:54 Akanchha sharma <forums_noreply@adobe.com>

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Adobe Employee ,
Mar 21, 2019 Mar 21, 2019

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Hi yvonnep99841279

Thanks for writing back. Documents uploaded to the Document Cloud storage don't get deleted automatically from web, unless there isn't any changes made in account or document deleted manually.

Hope you have checked through new web interface Adobe Document Cloud.

Have you used any other email to register on Adobe in past?

Thanks,

Akanchha

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New Here ,
Mar 22, 2019 Mar 22, 2019

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Hi no I haven’t as I mentioned there are some of my documents there but not in the cloud. Before you had local, recent and cloud but now those have gone and it’s just on my iPad, document cloud, and drop box. 

Sent from myMail for iOS

Friday, March 22, 2019, 05:28 +0000 from forums_noreply@adobe.com <forums_noreply@adobe.com>:

>You have been mentioned

>by Akanchha sharma in Re: I was asked to resign in to my adobe acrobat reader, since I have done so all the documents in my document cloud have disappeared in Adobe Community - View Akanchha sharma's reference to you

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Adobe Employee ,
May 03, 2019 May 03, 2019

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Hi yvonnep99841279

I apologize for not getting back to you on time.

Hi no I haven’t as I mentioned there are some of my documents there but not in the cloud. Before you had local, recent and cloud but now those have gone and it’s just on my iPad, document cloud, and drop box.

Then we suggest to look at the web interface once. Also, nothing much has been changed, earlier it was local,recent... and now you see the files on Home under Recent and rest is under Files>On This Device>Document Cloud...etc

Thanks,

Akanchha

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