Hello Constance,
you should have a look at Adobe's database, to see what's stored/saved about your accounts. Here you will find general infos about your Adobe Account
https://www.adobe.com/account.html >>> see My productsView all >>> These registered products are associated with your Adobe ID. >>> Name >>> Serial number.
The last time Adobe suggests so too this https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-activation
The most of us here in the forum are users like you, not Adobe's employees, so you should talk to Adobe itself. Please click through
http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter
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