I will try to print from word to the Adobe printer. Sometimes it just freezes. I cannot select another printer.

[Jon Tymula]

I will try to print from word to the Adobe printer.  Sometimes it just freezes.  I cannot select another printer.  It’s like all my printers are gone.  Sometimes I get an “Unable to Connect” error and sometimes I get “1 document in printer queue”.  No matter what printer I choose after I try to go to Adobe, I cannot connect to a printer.  The only solution I have come up with is a clean reboot which I can't afford to do 4-5 times a day.

Currently on Acrobat XI Pro 11.0.09

[Rave]

Hi Tymuls,

The first step I would try is delete the Adobe pdf printer and then repair Acrobat.

Repairing Acrobat will bring back the pdf printer. We released an update yesterday i.e. 11.0.10. try updating to the latest version and check.

Have you tried uninstalling the software and reinstalling it.

You might also want to check the performance in a new admin user account.

.

Regards,

Rave

[Jon Tymula]

Thanks I will try that. I have done those suggestions last month but I don’t want to do this for the user every time she runs into this issue. I will however do it again and then check for an update.

Thanks!

Thank You,

Jonathan

[private information removed by moderator]

[Jon Tymula]

Did the suggested solutions, unfortunately the user reported this morning the same issue.

So I have deleted the printer, uninstalled the program, reinstalled the program updated acrobat and within a few days user reported printer not connecting.

Any other suggestions?