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In Adobe esign what is the meaning of event "AUTO_CANCELLED_CONVERSION_PROBLEM".

New Here ,
Aug 17, 2018 Aug 17, 2018

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I got a callback request from adobe esign with parameter "eventType=AUTO_CANCELLED_CONVERSION_PROBLEM&status=ABORTED". What is the "AUTO_CANCELLED_CONVERSION_PROBLEM" event ? Does it mean there is an error when converting pdf files after user sign documents ?

Thanks.

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Adobe Employee , Sep 21, 2018 Sep 21, 2018

Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error mes

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Adobe Employee ,
Sep 21, 2018 Sep 21, 2018

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Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error message "AUTO_CANCELLED_CONVERSION_PROBLEM" appeared.

Hope this answers your query.

Regards,

Akanchha

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New Here ,
Nov 13, 2018 Nov 13, 2018

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Thank you for your answer!

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