In Adobe esign what is the meaning of event "AUTO_CANCELLED_CONVERSION_PROBLEM".

[puwadont9590531]

I got a callback request from adobe esign with parameter "eventType=AUTO_CANCELLED_CONVERSION_PROBLEM&status=ABORTED". What is the "AUTO_CANCELLED_CONVERSION_PROBLEM" event ? Does it mean there is an error when converting pdf files after user sign documents ?

Thanks.

[AkanchhaS · Accepted solution]

Hey Puwadont,

We are sorry for the delay in response to your query.

As shared above that the user is trying to convert the document after applying signature on it and then it gave the error message.

The error message is correct, because once the signature is applied the document get locked and because of security reasons the changes become restricted.

Applying signature is the last step, you can apply changes to the document before signing it not after signing it. This is the reason that error message "AUTO_CANCELLED_CONVERSION_PROBLEM" appeared.

Hope this answers your query.

Regards,

Akanchha

[puwadont9590531]

Thank you for your answer!