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Indicated 'No internetconnection' while there is one

New Here ,
Dec 27, 2018 Dec 27, 2018

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When converting there is indicated 'no internetconnection', but there is a connection ! What is the problem here?

Bij het converteren wordt er 'geen internetverbinding' aangeduid , toch is er wel degelijk verbinding!

Wat is hier het probleem?

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correct answers 1 Correct answer

Adobe Employee , Dec 28, 2018 Dec 28, 2018

Hi thierryv,

As per the issue description mentioned above, you are getting no internet connection error when trying to export pdf, is that correct?

Please try to access the online services through a browser at https://cloud.acrobat.com/exportpdf​  with your Adobe ID and password and check if that works. Also, try to log in from another network environment or use your cell phone. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may a

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Adobe Employee ,
Dec 28, 2018 Dec 28, 2018

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Hi thierryv,

As per the issue description mentioned above, you are getting no internet connection error when trying to export pdf, is that correct?

Please try to access the online services through a browser at https://cloud.acrobat.com/exportpdf​  with your Adobe ID and password and check if that works. Also, try to log in from another network environment or use your cell phone. Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

You may also refer to the following forum threads discussing the similar issue:

No Internet Connection

No Internet Connection - Acrobat DC

No internet Connection

Thanks,

Shivam

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