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Internet Connection Error while actively connected.

New Here ,
Sep 12, 2017 Sep 12, 2017

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When I hit Export, it tells me I need internet connection, but I AM connected. Can you help?

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Adobe Employee ,
Sep 12, 2017 Sep 12, 2017

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Hi Scotts,

As per the issue description above, you are getting Internet connection needed while Exporting any PDF file, Is that correct?

Please try to use the online services to convert the PDF file i.e. Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password, more about ExportPDF: Using Adobe Export PDF

You can also try the troubleshooting  steps from the following link: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Keep us posted with the results.

Regards,

Anand Sri.

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New Here ,
Sep 13, 2017 Sep 13, 2017

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yes

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Adobe Employee ,
Oct 19, 2017 Oct 19, 2017

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Hi Scotts,

Please confirm, if the issue is fixed or not.

Regards,

Anand Sri.

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