Issue in combining two excel files in Acrobat 10.1.13

[Guest]

Hi,

I am system admn for my org and we are facings Issue in combining two excel files in Acrobat 10.1.13.

The files are in local drive. We have no issues when combining two word files from the same location.

[Sara_Forsberg]

Hi there,

Can you please tell us a bit more about the problem that you're running into? Do you get an error message, or does Acrobat crash, for examle?

There may be an issue with one of the Excel files that you're trying to combine. A good test would be to combine each of the Excel files with files that you know combine without error, such as those two Word files. If you're unable to combine one of the Excel files with those Word files, you'll know the problem lies with that Excel file.

Best,

Sara

[Guest]

Hi,

The acrobat throws an error that "No PDF file was created and Acrobat encountered an unidentified error"
It is irrespective of any files. I have tried creating with new excel files as well. I have tried combining working word file with excel. Still the same. It converts the word file but not the excel file.

Also same with any versions of excel.

This error appears only for excel. (Word, ppt and notepad all works good)

File is not in network share, it is from the same location as other working docs.

[Guest]

We have MS office 64 bit and adobe acrobat 10.1.13

[Rave]

Was it working fine for you before?

What is the version of Office you are using?

Are the files .xlsx or .xls?

Are you trying to combine them using the context menu (i.e. selecting the files and right click> combine files in Acrobat), or are you trying to combine the files after launching Acrobat> Create> Combine files into a single pdf?

Also please try repairing Office and check.

Regards,

Rave