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It gives me a conversion error when exporting a PDF to excel

New Here ,
Mar 26, 2018 Mar 26, 2018

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Intento hacer la conversion de PDF a Excel y me da error.

Me dice que no se pudo cargar. He cerrado todas las aplicaciones y reiniciado el ordenador. Otras veces había funcionado sin problemas. He probado archivos pequeños y tengo el mismo problema. ¿Que puedo hacer?

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Adobe Employee , Mar 26, 2018 Mar 26, 2018

Hello Lydiag,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file to Excel as getting conversion failure error, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For conversion failure,

...

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Adobe Employee ,
Mar 26, 2018 Mar 26, 2018

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Hello Lydiag,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file to Excel as getting conversion failure error, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service on your current Adobe ID, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

For conversion failure, please refer to File conversion error | ExportPDF

If you are using the freeware Adobe Reader and getting the error message, please sign out and sign back in Adobe Reader DC using your current Adobe ID and password, and check for any pending updates from help>check for updates. Reboot the machine after installing updates and try exporting the PDF file.

Have you tried with other PDF files? Is it specific to one PDF file?

If it is specific to one PDF file, is it possible to share the PDF file with us? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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