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it keep saying that i having not pay when i have

New Here ,
May 24, 2018 May 24, 2018

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I CANNOT CONVERT MY DOCUMENT  IT KEEP TELLING ME I HAVE NOT PAID

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correct answers 1 Correct answer

Adobe Employee , May 25, 2018 May 25, 2018

Hi Deborahw,

We tried checking the subscription details using the email address you are logged into the forums but no subscription was found. Do you have another email address related to the subscription? If yes, would you mind sharing that email address using a private message? Refer to the steps given in this link on: How Do I Send Private Message

Thanks,

Shivam

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Adobe Employee ,
May 25, 2018 May 25, 2018

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Hi Deborahw,

We tried checking the subscription details using the email address you are logged into the forums but no subscription was found. Do you have another email address related to the subscription? If yes, would you mind sharing that email address using a private message? Refer to the steps given in this link on: How Do I Send Private Message

Thanks,

Shivam

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