it keep saying that i having not pay when i have

[deborahw25548078]

I CANNOT CONVERT MY DOCUMENT  IT KEEP TELLING ME I HAVE NOT PAID

[Adorobat · Accepted solution]

Hi Deborahw,

We tried checking the subscription details using the email address you are logged into the forums but no subscription was found. Do you have another email address related to the subscription? If yes, would you mind sharing that email address using a private message? Refer to the steps given in this link on: How Do I Send Private Message

Thanks,

Shivam