It says I don't have an internet connection, but I do have the internet?

[ronaldj13514698]

I am trying to convert a word document to pdf and I get a message that I don't have an internet connection, but I do. I just transfer my internet provider from AT&T to Spectrum. How can I fix this?

[kmc59]

I had the same problem.  Logged out, logged back in again.  No change.  Checked wifi, turned off then on again.  Everything else copacetic.  So I looked for update, after googling the problem.  NOW I HAVE NO ACCESS TO THE DOCUMENT CLOUD!!  The buttons are gone, and Document Cloud is NOT an option under Storage, on the left side menu. 

I've spent the last 2 hours researching this:  is it possible that Adobe's cloud is down?  I get this message at cloud.adobe.com:

Currently unavailable

We apologize for the inconvenience. We are working hard to make the service available. Please check back shortly.

[charlotteh85433911]

I am experiencing the same problem!!

[clucdal]

I am also having this issue!!

[taylorg35919141]

The same thing happened to me!

[angeld194]

Having the same problem also... I logged out and I’m able to log in but when I go to the cloud I get an error message   I thought it was just me as well. hopefully someone can help

[sean.krauss · Accepted solution]

I was having the same problem.  I found their server status page, which said it was experiencing a major issue.

Now that page says the issue is resolved, but I still don't have my cloud files...

[AnandSri]

Hi All,

We apologize for the inconvenience caused, the services are restored now. Please use the services, and let us know if you have any questions.

Regards,

Anand Sri.

[ronaldj13514698]

Thank you. The system is working fine now. Ron Jouppe

[AnandSri]

Woohoo!    Glad it's working now! Thank you for your time and patience. Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

-Anand Sri.