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Just Paid for service- Need to convert from pdf to Word

New Here ,
May 05, 2018 May 05, 2018

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I just bought the program to convert from pdf to Word *.docx because the system prompted me to buy it.  I just tried to convert a file that is 3713 pages long and I was not able to. Since I paid just now, I would like the file to be converted to Word. 

The response was it a large document-  I already know that. 

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correct answers 1 Correct answer

Adobe Employee , Jul 18, 2018 Jul 18, 2018

Hi lilial,

We apologize for the delay in response to your query.

Since there is a size limit to upload and convert files that are up to 100 MB. So there is a possibility that the size of the file is causing problem here.

Document Cloud Help | File size limitations

As its a large number of pages which might be exceeding the limit. So please check with a different file for testing purpose and see if that converts.

For "Buy Now" message you may check the following steps suggested below-

I assume that the

...

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Adobe Employee ,
Jul 18, 2018 Jul 18, 2018

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Hi lilial,

We apologize for the delay in response to your query.

Since there is a size limit to upload and convert files that are up to 100 MB. So there is a possibility that the size of the file is causing problem here.

Document Cloud Help | File size limitations

As its a large number of pages which might be exceeding the limit. So please check with a different file for testing purpose and see if that converts.

For "Buy Now" message you may check the following steps suggested below-

I assume that the Export pdf tool that you have been using was through the desktop application Adobe Acrobat DC? If you have ever used the trial version of Adobe Acrobat DC, then you need to uninstall it first to use the Export PDF service. As it works with the free application Adobe Reader DC only not the Acrobat DC.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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