Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Just purchased Adobe Export PDF now it will not give me the option to convert PDFs to Word documents after one use. Why is that?

New Here ,
Jun 13, 2018 Jun 13, 2018

Just purchased Adobe Export PDF now it will not give me the option to convert PDFs to Word documents after one use. Why is that?

421
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 31, 2018 Jul 31, 2018

Hello Pcapers,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as you are not getting the option to export a PDF, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are us

...
Translate
Adobe Employee ,
Jul 31, 2018 Jul 31, 2018
LATEST

Hello Pcapers,

We're sorry for the delayed response and inconvenience caused. As per the description above, you are not able to use the Adobe ExportPDF service as you are not getting the option to export a PDF, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using freeware Adobe Reader desktop application and not getting the ExportPDF option, then sign out from Adobe Reader and reboot the machine, sign back in Adobe Reader and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines