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Membership is not working

New Here ,
Nov 07, 2017 Nov 07, 2017

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I verified my payment, quickly charged my account, and I still just keep getting errors when attempting to convert PDFs. I cannot do it online or from adobe acrobat.

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Adobe Employee , Nov 07, 2017 Nov 07, 2017

Hi Alfredl,

As I have checked the details for your account, you are subscribed to Adobe Export PDF service(currently in an active state). Could you share the complete error message you are getting when trying to convert pdf?

Have you tried converting pdf in Adobe Reader, does that work?

You can download Adobe Reader from this link: Adobe - Adobe Acrobat Reader DC Distribution.

Let us know how it goes.

Shivam

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Hi Alfredl,

As I have checked the details for your account, you are subscribed to Adobe Export PDF service(currently in an active state). Could you share the complete error message you are getting when trying to convert pdf?

Have you tried converting pdf in Adobe Reader, does that work?

You can download Adobe Reader from this link: Adobe - Adobe Acrobat Reader DC Distribution.

Let us know how it goes.

Shivam

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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