Messages aren't being received from Acrobat.com

[ASPA-H0V9ym]

I send personalized invitation messages to my customers when they purchase my downloadable files using Acrobat.com. Certain email services are not receiving them. For example, example@outlook.com or example@att.net are not receiving the messages.

Also when the messages are received, the sender's name is blank.  As I am the sender, I want the receiver to know it is coming from my company. Can Adobe please address these issues?

[Sara_Forsberg]

Hi ASPA,

Are you sending via the web interface, or using the Outlook plug-in? Have you checked whether those messages are ending up in the spam or junk mail folders in your recipients' accounts?

As for the missing "sender" information, please take a look at this thread, and see if it applies to your situation?

If not, let us know and we'll take a closer look!

Best,

Sara

[ASPA-H0V9ym]

Hello Sara,

I am using the web interface. The messages are not going into the spam or junk folder--they just are not being received.  I tested this on my outlook.com mail account as well as another Outlook mail account of a friend.  One of my customers who has an att.net email account also advised me that he did not receive my notification message either.  If you look at my Acrobat.com account you can see the messages that we have sent.

Best regards,
Martin

[ASPA-H0V9ym]

Hello Sara,

I am using the web interface. The messages are not going into the spam

or junk folder--they just are not being received. I tested this on my

outlook.com mail account as well as another Outlook mail account of a

friend. One of my customers who has an att.net email account also

advised me that he did not receive my notification message either. If

you look at my Acrobat.com account you can see the messages that we have

sent.

Best regards,

Martin