My account is active, yet Adobe Export PDF keeps asking me to sign up again. The system has only worked once on my PC, using Vista OS.

[timbo200]

My account is active, yet Adobe Export PDF keeps asking me to sign up again. The system has only worked once on my PC, using Vista OS.

[pwillener]

How are you using ExportPDF: directly on the website, or from Adobe Reader?  Did you sign in with your Adobe ID?

[topic moved to Acrobat.com Services forum]

[timbo200]

When I open a PDF, a panel opens on the right hand side, identifying my PDF, with a greyed out section saying Convert word, IF I sign up, not IN. Does this help?

[pwillener · Accepted solution]

You need to sign in to prove that you are actually subscribed.

[timbo200]

I am signed in

[pwillener]

You are signed in, but are asked to subscribe again?

See if this helps: https://forums.adobe.com/docs/DOC-2411

Hopefully someone from Adobe will have a look at your issue.