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my adobe convert function keeps taking me to the sign up page. I already have the plan. Why?

New Here ,
Jul 15, 2018 Jul 15, 2018

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I am trying to convert a pdf to a word doc.

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correct answers 1 Correct answer

Adobe Employee , Jul 17, 2018 Jul 17, 2018

Hi Theodorez,

Sorry to hear about the trouble.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of

...

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Adobe Employee ,
Jul 17, 2018 Jul 17, 2018

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Hi Theodorez,

Sorry to hear about the trouble.

I assume you are working on Adobe Acrobat DC? However, you should download Adobe Acrobat Reader DC and signed in using the correct email address.

We have checked your account and found an active subscription of Adobe Export PDF.

Follow the steps mentioned below, to activate the subscription.

1- Export PDF is an online service that you can use online via: https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha

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Adobe Employee ,
Jul 24, 2018 Jul 24, 2018

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Hi Theodorez,

We are looking for an update on this issue form you. Please share the screenshot of the page which is directing you to "Buy Now" screen also the detailed information (Name , Exact version) of Operating System, Acrobat Reader or Web Browser you are working on?

This would help us to rectify the issue and get the route cause of the problem.

And if you have managed to find the resolution for the problem, then you may please help us with your finding.

Thanks,

Akanchha

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