my adobe converter has stopped working ?

[bestwell]

it keeps giving me an error when i try to convert files ?

[Sara_Forsberg]

Hi bestwell,

What is the error that you're receiving when you try to convert files?

Please try these things for starters:

• Clear the browser cache and try again.
• Use a different web browser.
• If you have a large number of files in the root folder of your Acrobat.com account, move some of those files into a subfolder. (The New Folder icon is in the upper-right corner.)
• If you're using the service via Reader, choose Help > Check for Updates to make sure that you have the most current version.

Please let us know how it goes.

Best,

Sara

[bestwell]

Hi

I have tried everything you suggested but my files are still failing to convert ?

Regards

[private information removed by moderator]

[Sara_Forsberg]

What is the error that you're receiving? Is it "An error occurred when trying to access..."?

Do you have a large number of files stored in the root folder of your Acrobat.com account? If so, try moving some of them into a subfolder and then try converting again.

Best,

Sara

[bestwell]

Hi

The error im getting is file failed to convert using adobe pdf online converter.

i have deleted files from acrobat.com but still not working

Regards

Janice Duffy,

Cash N Carry Direct,

Riverview Commercial Park,

Portarlington Road,

Tullamore,

Co. Offaly.

Ph: 057 93 24004

Fax: 057 93 24000