My Adobe PDF Pack IS NOT WORKING!

[juang77401490]

Hi there

I purchased the Adobe PDF pack membership today so I am able to combine PDF's for an assignment I need to submit today! However, the program does not recognise my account as premium and just allows me to perform the free options! Apparently a lot of users are having the same problem,

Can somebody help me how to sort this out?

Thanks

[~graffiti]

Have you tried the online version at https://cloud.acrobat.com/exportpdf

[AkanchhaS · Accepted solution]

Hi Juang,

As per your account information I see that you have subscribed for the Adobe PDF Pack.

Adobe PDF Pack is an online service that you can use online via  https://cloud.acrobat.com/convertpdf or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

You just need to “Sign In” using the email under which you have subscription registered.

I assume that you have been trying to access your PDF Pack subscription through wrong application Adobe Acrobat DC not Reader DC?

Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if it still doesn't work.

Regards,

Akanchha