MY ADOBE READER WILL NOT CONVERT THE FILE

[Guest]

I PURCHASED ADOBE READER TO CONVERT BUT IT WILL NOT, SAYING THERE'S AN ERROR CONNECTING TO THE SERVER. NOW, I CAN GET NO HUMAN TO TALK TO ABOUT THE PROBLEM. THIS IS THE WORST SYSTEM OF CUSTOMER SERVICE I'VE EVER ENCOUNTERED! WHY DID I BUY IT IF IT WON'T CONVERT?

[pwillener]

Have you tried to Contact Customer Care?  Note that phone support is only available Mon-Fri during daytime.  Outside of that you can use chat.

P.S. please do not post in ALL-CAPS; it is very difficult to read!

[topic moved to Document Cloud PDF services forum]

[Sara_Forsberg · Accepted solution]

Hi stacyb,

If you're still receiving that error when you try to convert a file via Adobe Reader, please log in to the web interface at https://cloud.acrobat.com, and convert it from there.

Best,

Sara