my conversion to excel failed

[eddiel]

I was converting a pdf to excel. It was working trying to covert it, and then after several minutes, it said conversion failed. I tried this 3 separate times.

Can you help?

Eddie Linker

[Sara_Forsberg]

Hi eddiel,

I'm sorry that you're having trouble with your ExportPDF conversions. I have some questions that may help us get to the bottom of the problem:

• How large is that Excel file? Is it complex (large, lots of different fonts, etc)?
• Are you converting from within Reader or via the ExportPDF website?
• What sort of Internet connection do you have? Could there be proxy or firewall settings that limit or prevent uploading files to the Internet?
• Are you able to convert other files?

I look forward to hearing back from you.

Best,

Sara